full-disclosure - Re: Sonicwall license servers down .. all customers affected

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Date: Tue, 02 Dec 2008 14:36:12 -0500
From: "Elazar Broad" <elazar@...hmail.com>
To: full-disclosure@...ts.grok.org.uk, it.security.lists@...il.com
Subject: Re: Sonicwall license servers down .. all
	customers affected

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I stopped using SonicWall when I learned I had to purchase a whole
new device for a customer that just wanted to add a few more
machines to their network, instead of bumping the license like most
"normal" vendors.

On Tue, 02 Dec 2008 14:14:43 -0500 IT Security
<it.security.lists@...il.com> wrote:
>Sonicwall (makers of various security products) has had their
>license
>manager (server) go haywire overnight and it's "reset" (meaning
>invalidated)
>the licenses on all of their email security products. This means
>customers
>can't login to their own systems (a good case against draconian
>DRM like
>this). Calls to support have gone straight to voicemail all
>morning, and no
>ETA for resolution yet exists.
>
>This is affecting **all** of their customers, as far as I can tell
>(and
>based on what I'm told by their general support ticket-taker).
>
>Their forum (probably requires registration) is full of complaints
>about it.
>Screenshots of it and other problem areas are available on request
>.. but I
>don't want to email them to this entire list).
>
>The first alert was these warnings :
>
>----------------------------------------------------------------
>~~ SonicWALL Email Security Alert (6.2.2.1071) ~~
>----------------------------------------------------------------
>
>[Summary: Your Email Security licenses have been reset.]
>
>Details:
>Host Name: **ourmailhost**
>Description: The Email Security licenses have been reset at
>12/02/2008 04:18 EST. The email filtering will not be
>working.
>
>TimeStamp:
>LocalTime: Tue Dec 2 04:18:49 2008
>GMT: Tue Dec 2 09:18:49 2008
>
>Additional Information:
>Recommended Action: Please contact SonicWall Technical
>Support.
>
>A response from their technical support on the issue went like
>this :
>
>"The issue is on our backend server who stores the registrations,
>some ES
>appliances got licences resetted. The exact cause is still being
>analized
>with high priority. In those cases entering the mysonicwall
>credentials or
>uploading file solve the issue. Kind Regards Ivan"
>
>And as of now, their license server is **still** off-line :
>
>$ telnet licensemanager.sonicwall.com 443
>Trying 204.212.170.143...
>telnet: Unable to connect to remote host: Connection refused
>
>DRM schemes like this only cause problems for the LEGITIMATE
>customers .
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