full-disclosure - Re: Security Contact at ESRI GIS?

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Date: Fri, 3 Dec 2010 19:01:03 +0000
From: "Thor (Hammer of God)" <thor@...merofgod.com>
To: "noloader@...il.com" <noloader@...il.com>,
	"StenoPlasma@...loitdevelopment.com" <StenoPlasma@...loitdevelopment.com>
Cc: "full-disclosure@...ts.grok.org.uk" <full-disclosure@...ts.grok.org.uk>
Subject: Re: Security Contact at ESRI GIS?

Mus uni non fidit antro.

>-----Original Message-----
>From: Jeffrey Walton [mailto:noloader@...il.com]
>Sent: Friday, December 03, 2010 10:24 AM
>To: StenoPlasma@...loitdevelopment.com
>Cc: KF (lists); Thor (Hammer of God); full-disclosure@...ts.grok.org.uk
>Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
>
>On Fri, Dec 3, 2010 at 1:05 PM, StenoPlasma @ ExploitDevelopment
><StenoPlasma@...loitdevelopment.com> wrote:
>> All,
>>
>> Thanks for the input.  I went to this list for help because ESRI
>> support has been non-responsive to outsiders.
>Quod erat demonstrandum
>
>> -------- Original Message --------
>>> From: "KF (lists)" <kf_lists@...italmunition.com>
>>> Sent: Friday, December 03, 2010 10:00 AM
>>> To: "Thor (Hammer of God)" <thor@...merofgod.com>
>>> Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
>>>
>>> ESRI support typically does not speak to people unless you have a
>>> support
>> contract. Historically they can be hard to contact even as a Site
>> License admin.
>>> Let me know if you need any help.
>>> -KF
>>>
>>> On Dec 3, 2010, at 12:18 PM, Thor (Hammer of God) wrote:
>>>
>>> > Jump through hoops?  The customer service link is a simple submit form.
>>  It also has a phone number.  It also has a "customer feedback" submit
>> form.  No "acceptance of terms" required (not that it would matter
>anyway).
>>  And I think you completely understand what my point is... :)
>>> >
>>> > t
>>> >
>>> > -----Original Message-----
>>> > From: Jeffrey Walton [mailto:noloader@...il.com]
>>> > Sent: Friday, December 03, 2010 9:11 AM
>>> > To: Thor (Hammer of God)
>>> > Cc: StenoPlasma@...loitdevelopment.com;
>> full-disclosure@...ts.grok.org.uk
>>> > Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
>>> >
>>> > On Fri, Dec 3, 2010 at 11:59 AM, Thor (Hammer of God)
>> <thor@...merofgod.com> wrote:
>>> >> Have you the "Contact Us" section on the website?   They have
>>> >> links to
>>
>>> >> both customer service and technical support.  That might be a good
>>> >> place to start.
>>> > Using the website (and hence their web submittal forms) requires
>> agreeing to the company's terms of service. Email does not. Its a
>> compelling reason not to jump through the hoops to contact the company
>> through the website.
>>> >

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