bugtraq - RE: Cisco not honoring update promises?

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Message-ID: <B3BCAF4246A8A84983A80DAB50FE72427694A5@secnap2.secnap.com>
Date: Tue, 19 Dec 2006 17:54:59 -0500
From: "Michael Scheidell" <scheidell@...nap.net>
To: <rsmoak@...co.com>, <bugtraq@...urityfocus.com>
Subject: RE: Cisco not honoring update promises?

> -----Original Message-----
> From: rsmoak@...co.com [mailto:rsmoak@...co.com] 
> Sent: Monday, December 18, 2006 12:53 PM
> To: bugtraq@...urityfocus.com
> Subject: Re: Cisco not honoring update promises?
> 
> Michael,
> 
> This message came to my attention this morning via your 
> posting to bugtraq. 
> 
> Apologies for the trouble you are having.
> 
Cisco has come across with the requested firmware.

Thanks Russell.

If cisco needs copies of emails from tac about this issue I will save
them.

Russell also suggested that if anyone had problems getting tac to send
security updates that they call the phone number and/or send email to
psirt to escalate it.

> Cisco gives specific guidance in each of our public security 
> advisories regarding software upgrades.   If the bug that you 
> are trying to obtain an upgrade for is documented in a 
> security advisory indicating that free software will be made 
> available to resolve the issue, Cisco will of course honor 
> that request.
> 
Seems that the problem is not with Cisco's policies, but some of the
(offshore?) tech support people answering the tac@...co.com email still
don't know Cisco's policies.