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Date: Mon,  8 Aug 2011 11:05:24 -0400 (EDT)
Subject: [security bulletin] HPSBPI02698 SSRT100404 rev.1 - HP Easy Printer Care Software Running on Windows, Remote Execution of Arbitrary Code

Hash: SHA1


Document ID: c02949847
Version: 1

HPSBPI02698 SSRT100404 rev.1 - HP Easy Printer Care Software Running on Windows, Remote Execution of Arbitrary Code

NOTICE: The information in this Security Bulletin should be acted upon as soon as possible.

Release Date: 2011-08-08
Last Updated: 2011-08-08

Potential Security Impact: Remote execution of arbitrary code

Source: Hewlett-Packard Company, HP Software Security Response Team

A potential security vulnerability has been identified with HP Easy Printer Care Software Running on Windows. The vulnerability can be remotely exploited to write arbitrary files to the system and execute them via the browser.

References: CVE-2011-2404 , ZDI-CAN-1092

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
HP Easy Printer Care Software v2.5 and earlier for Windows XP and Vista. This Windows software could be used in conjunction with the following Laser Jet and Color Laser Jet printer models:

Laser Jet P1005 / P1006 / P1007 / P1008
Laser Jet 1010 / 1012 / 1015
Laser Jet P1102 / P1102w
Laser Jet M1120 / M1120n
Laser Jet Pro M1132 / M1134 / M1136 / M1137 / M1138 / M1139
Laser Jet 1150
Laser Jet 1160
Laser Jet Pro M1212nf / M1213nf / N1214nfh / M1216nfh / M1217nfw / M1219nf
Laser Jet 1300
Laser Jet 1320
Laser Jet P1505
Laser Jet 2100
Laser Jet 2200
Laser Jet 2300 / 2300L
Laser Jet 2410 / 2420 / 2430
Laser Jet 3015 All-in-one
Laser Jet 3020/3030 All-in-one
Laser Jet 3050Z All-in-one
Laser Jet 3380 All-in-one
Laser Jet M3035mfp
Laser Jet 4000
Laser Jet 4050
Laser Jet 4100
Laser Jet 4100mfp
Laser Jet 4200 / 4240 / 4250
Laser Jet 4300 / 4350
Laser Jet M4345mfp
Laser Jet 4345mfp
Laser Jet 5000
Laser Jet M5035mfp
Laser Jet 5100
Laser Jet 5200 / Laser Jet 5200L
Laser Jet 8000
Laser Jet 8000mfp
Laser Jet 8100 / 8150
Laser Jet 9000
Laser Jet 9000mfp / 9000Lmfp
Laser Jet 9040 / 9050
Laser Jet 9040mfp / 9050mfp / 9055mfp / 9065mfp
Color Laser Jet CP 1215 / 1217
Color Laser Jet CP 1514n / 1515n / 1518ni
Color Laser Jet 2500
Color Laser Jet 2550
Color Laser Jet 2820 / 2840 All-in-one
Color Laser Jet 3000*
Color Laser Jet 3500 / 3550
Color Laser Jet 3600
Color Laser Jet 3700
Color Laser Jet 3800*
Color Laser Jet4500
Color Laser Jet 4550
Color Laser Jet 4600 / 4610 / 4650
Color Laser Jet 4700*
Color Laser Jet 4730mfp*
Color Laser Jet 5500 / 5550
Color Laser Jet 8500
Color Laser Jet 8550
Color Laser Jet 9500
Color Laser Jet 9500mfp


CVSS 2.0 Base Metrics
  Reference              Base Vector             Base Score
CVE-2011-2404    (AV:N/AC:L/Au:N/C:P/I:P/A:P)       7.5
             Information on CVSS is documented
            in HP Customer Notice: HPSN-2008-002


HP Easy Printer Care Software v2.5 and earlier for Windows XP and Vista is no longer available from HP. HP Easy Printer Care Software is no longer supported by HP.

HP Recommends this software be uninstalled from the system as soon as possible.

The HPTicketMgr.dll ActiveX control that is vulnerable is CLSID 466576F3-19B6-4FF1-BD48-3E0E1BFB96E9 , If the software is not uninstalled, HP recommends setting the kill bit for the vulnerable ActiveX control Class identifier (CLSID) {466576F3-19B6-4FF1-BD48-3E0E1BFB96E9} . The kill bit is set by modifying the data value of the Compatibility Flags DWORD value for the CLSID of this ActiveX control to 0x00000400. This is explained in Microsoft's article KB240797 or subsequent.

Version:1 (rev.1) - 8 August 2011 Initial release

Third Party Security Patches: Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy.

Support: For further information, contact normal HP Services support channel.

Report: To report a potential security vulnerability with any HP supported product, send Email to:

Subscribe: To initiate a subscription to receive future HP Security Bulletin alerts via Email:

Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB.

3C = 3COM
3P = 3rd Party Software
GN = HP General Software
HF = HP Hardware and Firmware
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PI = Printing and Imaging
PV = ProCurve
ST = Storage Software
TU = Tru64 UNIX

Copyright 2011 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
Version: GnuPG v1.4.10 (GNU/Linux)


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