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Date: Fri, 23 Jan 2015 03:09:22 +0500
From: Rewterz - Research Group <>
Subject: REWTERZ-20140101 - ManageEngine ServiceDesk SQL Injection Vulnerability


[REWTERZ-20140101] - Rewterz - Security Advisory


Title: ManageEngine ServiceDesk SQL Injection Vulnerability
Product: ServiceDesk Plus (
Affected Version: 9.0 (Other versions could also be affected)
Fixed Version: 9.0 Build 9031
Vulnerability Impact: High
Advisory ID: REWTERZ-20140101
Published Date: 22-Jan-2015
Researcher: Muhammad Ahmed Siddiqui
Email: ahmed [at]


Product Introduction

ServiceDesk Plus is a help desk software with integrated asset and
project management built on the ITIL framework. It is available in 29
different languages and is used by more than 85,000 companies, across
186 countries, to manage their IT help desk and assets.


Vulnerability Information

Class: SQL Injection Vulnerability
Impact: An Authenticated user could exploit this vulnerability to gain
complete system access.
Remotely Exploitable: Yes
Authentication Required: Yes
User interaction required: Yes
CVE Name: N/A

Vulnerability Description

CreateReportTable.jsp page is prone to SQL injection via site
variable. A user with limited privileges could exploit this
vulnerability to gain complete database/system access.


Postgres DB: AND
3133=(SELECT 3133 FROM PG_SLEEP(1))



23-Dec-2014 – Notification to Vendor
24-Dec-2014 – Response from Vendor
30-Dec-2014 – Vulnerability fixed by Vendor

About Rewterz

Rewterz is a boutique Information Security company, committed to
consistently providing world class professional security services. Our
strategy revolves around the need to provide round-the-clock quality
information security services and solutions to our customers. We
maintain this standard through our highly skilled and professional
team, and custom-designed, customer-centric services and products.

Complete list of vulnerability advisories published by Rewterz:

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