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Date: Fri, 23 Jan 2015 03:15:05 +0500
From: Rewterz - Research Group <>
Subject: Fwd: REWTERZ-20140103 - ManageEngine ServiceDesk Plus User Privileges
 Management Vulnerability

[REWTERZ-20140103] - Rewterz - Security Advisory

Title: ManageEngine ServiceDesk Plus User Privileges Management Vulnerability
Product: ServiceDesk Plus (
Affected Version: 9.0 (Other versions could also be affected)
Fixed Version: 9.0 Build 9031
Vulnerability Impact: Low
Advisory ID: REWTERZ-20140103
Published Date: 22-Jan-2015
Researcher: Muhammad Ahmed Siddiqui
Email: ahmed [at]


Product Introduction

ServiceDesk Plus is a help desk software with integrated asset and
project management built on the ITIL framework. It is available in 29
different languages and is used by more than 85,000 companies, across
186 countries, to manage their IT help desk and assets.


Vulnerability Information

Class: Improper Privilege Management
Impact: Low privileged user can access application data
Remotely Exploitable: Yes
Authentication Required: Yes
User interaction required: Yes
CVE Name: N/A

Vulnerability Description

A user with limited privileges could gain access to certain
functionality that is available only to administrative users. For
example, users with Guest privileges can see the subjects of the
tickets, stats and other information related to tickets.



23-Dec-2014 – Notification to Vendor
24-Dec-2014 – Response from Vendor
30-Dec-2014 – Vulnerability fixed by Vendor

About Rewterz

Rewterz is a boutique Information Security company, committed to
consistently providing world class professional security services. Our
strategy revolves around the need to provide round-the-clock quality
information security services and solutions to our customers. We
maintain this standard through our highly skilled and professional
team, and custom-designed, customer-centric services and products.

Complete list of vulnerability advisories published by Rewterz:

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