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Date: Wed, 22 Jan 2020 12:10:06 +0100
From: SEC Consult Vulnerability Lab <>
To: <>, <>
Subject: SEC Consult SA-20200122-0 :: Reflected XSS in ZOHO ManageEngine

SEC Consult Vulnerability Lab Security Advisory < 20200122-0 >
              title: Reflected XSS
            product: ZOHO ManageEngine ServiceDeskPlus
 vulnerable version: <= 11.0 Build 11007
      fixed version: 11.0 Build 11010
         CVE number: CVE-2020-6843
             impact: medium
              found: 2019-12-01
                 by: Johannes Kruchem (Office Vienna)
                     SEC Consult Vulnerability Lab

                     An integrated part of SEC Consult
                     Europe | Asia | North America



Vendor description:
"ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting
to delivering awesome customer service. It provides great visibility and central
control in dealing with IT issues to ensure that businesses suffer no downtime.
For 10 years and running, it has been delivering smiles to millions of IT folks,
end users, and stakeholders alike."


Business recommendation:
The vendor published a patch for ServiceDesk Plus with service pack 11010.

It is recommended to install the patch with the included patcher. An in-depth
security analysis performed by security professionals is highly advised, as the
software may be affected from further security issues.

Vulnerability overview/description:
1) Reflected Cross-Site Scripting (CVE-2020-6843)
A parameter of the module called "geti18nkey" reflects unfiltered user input if
it is changed. The corresponding request is frequently sent in the background
if a pre-configured network scan was started.

Proof of concept:
1) Reflected Cross-Site Scripting (CVE-2020-6843)
To reproduce the issue visit this URL authenticated as administrator:

How the parameter was found:
1) Authenticate as administrator and add an IP range in Admin -> Networkscan.
2) Click the "play" button next to the created IP range to start the scan.
3) To check the status of a started network scan frequent requests like
   are sent to the server.
4) The value of the "key" parameter will be reflected if you change a single character.
   The "sdpcsrfparam" isn't needed in order to trigger the XSS.
5) XSS can thus be exploited by calling

Vulnerable / tested versions:
The following versions have been tested which were the latest versions available at the
time of the test:
 - 10.5
 - 11.0 Build 11007

Vendor contact timeline:
2019-12-05: Contacting vendor through ManageEngine Security Response Center (MESRC)
            Uploaded security advisory to
2019-12-09: Vendor promised to fix the vulnerability.
2020-01-08: Reported issue has been fixed in service pack 11010.
2020-01-22: Public release of security advisory.

The vendor provides an updated version which should be installed immediately.

The vendor also provided a link to their readme about the new release:


Advisory URL:


SEC Consult Vulnerability Lab

SEC Consult
Europe | Asia | North America

About SEC Consult Vulnerability Lab
The SEC Consult Vulnerability Lab is an integrated part of SEC Consult. It
ensures the continued knowledge gain of SEC Consult in the field of network
and application security to stay ahead of the attacker. The SEC Consult
Vulnerability Lab supports high-quality penetration testing and the evaluation
of new offensive and defensive technologies for our customers. Hence our
customers obtain the most current information about vulnerabilities and valid
recommendation about the risk profile of new technologies.

Interested to work with the experts of SEC Consult?
Send us your application

Interested in improving your cyber security with the experts of SEC Consult?
Contact our local offices

Mail: research at sec-consult dot com

EOF Johannes Kruchem / @2020

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