full-disclosure - [Fwd: Caveat Emptor: Verizon's email service and ol 'live' customer support challenges]

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Message-ID: <3F44EA59.9030409@fmonkey.net>
From: fmonkey at fmonkey.net (Adam H. Pendleton)
Subject: [Fwd: Caveat Emptor: Verizon's email service and  ol 'live' customer
 support challenges]

Observations from a Verizon customer (emphasis is mine):

-------- Original Message --------

>
>Recently switched to Verizon's dsl service. Following experience should be 
>noted by present and prospective Verizon email users.
>
>Today, after returning from a 2 day weekend away from downloading email 
>from the server, got a warning mesage that my inbox (which holds 30 meg!) 
>was close to being full.
>
>Reason: my 'spam filter box' -- which I had disabled as it is useless 
>--  held 24 meg! of mail (basically copies of my inbox). As my 'spam 
>filter box' which is supposed to automatically be cleaned out every 2 days 
>has not yet been cleared, I was close to my limit. As I get about 130 spam 
>messages every 12 hours! such double counting of incoming messages by 
>Verizon can quickly fill up most user's inbox and start bouncing messages.
>
>The warning suggested that I go to Verizon's web based email 
>(netmail.verizon.net) to delete unwanted messages. I did that.
>
>What I found when I went there was not comforting.
>
>Unlike Yahoo, and other popular web based email providers, Verizon does 
>not provide a 'secure' sign in option to its web based email system. Nor 
>is its sign in automatically encrypted. Such ommision is hardly consonant 
>with Verizon's publicly stated concern for the privacy and online security 
>of its users.
>

ahp


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