full-disclosure - [Fwd: Caveat Emptor: Verizon's email service and ol 'live' customer support challenges]

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Message-ID: <497BC68FEF2B4D4B93C27539FD5155E901F12E7B@HBRG-EXCHANGE.anteon.com>
From: MRMyers at anteon.com (Myers, Marvin)
Subject: [Fwd: Caveat Emptor: Verizon's email service and  ol 'live' customer support challenges]

I too use Verizon DSL, and unlike you, I do not have the same issue with
the spam folder as you. My spam folder is not a copy of my Inbox and it
automatically empties instead of filling up. Check your settings on the
options page. I get over 400 spam e-mails a day and have never had my
mailbox fill up. And I have only a 10MB limit. As for the insecure
login, I do agree somewhat, with the exception that of all of the people
I know who use it I have not heard of one of them being compromised.
Can't say the same for Yahoo and the other freebies.
 
 
-----Original Message-----
From: Adam H. Pendleton [mailto:fmonkey@...nkey.net] 
Sent: Thursday, August 21, 2003 11:51 AM
To: full-disclosure@...ts.netsys.com
Subject: [Full-Disclosure] [Fwd: Caveat Emptor: Verizon's email service
and ol 'live' customer support challenges]
 
Observations from a Verizon customer (emphasis is mine):

-------- Original Message --------
>
>Recently switched to Verizon's dsl service. Following experience should
be 
>noted by present and prospective Verizon email users.
>
>Today, after returning from a 2 day weekend away from downloading email

>from the server, got a warning mesage that my inbox (which holds 30
meg!) 
>was close to being full.
>
>Reason: my 'spam filter box' -- which I had disabled as it is useless 
>--  held 24 meg! of mail (basically copies of my inbox). As my 'spam 
>filter box' which is supposed to automatically be cleaned out every 2
days 
>has not yet been cleared, I was close to my limit. As I get about 130
spam 
>messages every 12 hours! such double counting of incoming messages by 
>Verizon can quickly fill up most user's inbox and start bouncing
messages.
>
>The warning suggested that I go to Verizon's web based email 
>(netmail.verizon.net) to delete unwanted messages. I did that.
>
>What I found when I went there was not comforting.
>
>Unlike Yahoo, and other popular web based email providers, Verizon does

>not provide a 'secure' sign in option to its web based email system.
Nor 
>is its sign in automatically encrypted. Such ommision is hardly
consonant 
>with Verizon's publicly stated concern for the privacy and online
security 
>of its users.
>
 
ahp
 
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