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Message-ID: <Pine.GSO.4.43.0401212308130.29194-100000@tundra.winternet.com> From: dufresne at winternet.com (Ron DuFresne) Subject: Yes, user education is a lost cause ;-) [SNIP] > > There is nothing wrong with end users. THEY are the > > customers. The consumers. Remember? They buy OUR products. WE > > have to adapt to them, not they to us. > > > This I completely disagree with. Let me give you a real world example. > An individual who owned a small, private airplane entered the plane and > took off while so drunk that his alcohol level was three times the legal > limit. In his drunken stupor he didn't close the cockpit door and latch > it properly. At 10,000 feet the door suddenly popped open, he lost > control of the aircraft, crashed and was killed instantly. > > Is this the aircraft manufacturer's fault? Keep in mind, they *could* > have built the plane so that it was impossilbe to fly unless the door > was securely latched. Does the pilot carry any of the blame? Or is the > manufacturer entirely at fault? Due to this one "accident", should the > manufacturer be forced to redesign the door mechanism? > for one accident perhaps not, for many accidents in the short span of say the last two or two and a half years that saw code-red, nimda and slammer, then we'd see chages in design that did make it "impossilbe to fly unless the door was securely latched". > The customer isn't *always* king. Sometimes they are the court jester. > As a producer, you have to decide just how far you're willing to go to > accommodate idiots, if at all. The customer *isn't* always right, and > sometimes the customer is entirely to blame for unforeseen outcomes. > > Unless they happen to be students that shop for an education on how well their university fills their ISP needs perhaps huh? Thanks, Ron DuFresne ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ "Cutting the space budget really restores my faith in humanity. It eliminates dreams, goals, and ideals and lets us get straight to the business of hate, debauchery, and self-annihilation." -- Johnny Hart ***testing, only testing, and damn good at it too!*** OK, so you're a Ph.D. Just don't touch anything.
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