full-disclosure - How to Report a Security Vulnerability to Microsoft

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Message-ID: <dc718edc0504261611535340bf@mail.gmail.com>
Date: Wed Apr 27 00:11:11 2005
From: kkadow at gmail.com (Kevin)
Subject: How to Report a Security Vulnerability to
	Microsoft

On a related note, today we ran into (headfirst) a bug in Internet
Explorer with the processing of a AutoProxy scripts (Proxy Automatic
Configuration aka "PAC", a specialized subset of javascript to make
client-side web proxy routing decisions).

Eventually I isolated the problem to a broken implementation of
dnsDomainIs() in Internet Explorer, so I decided to do the right thing
and report the bug to Microsoft.  This isn't a higly critical security
flaw, so I hunted around microsoft.com and eventually found the page
on bug reporting:  http://support.microsoft.com/gp/contactbug

The page states "If you think you have found a bug in a Microsoft
product, contact our Microsoft Product Support Services department. 
(800) MICROSOFT (642-7676)".  No email address, no web form, just a
phone number.

So I call this number, and after five minutes of sitting through IVR
menus, I finally reach a live human.  She asks for my name and phone
number, and as soon as I mention that I am reporting a bug in Internet
Explorer, says she will transfer my call.

At that point I get fifteen seconds of music on hold, followed by dead
air.  That was a half hour ago.

Kevin Kadow

(P.S. Yes, this is definitely a bug in MSIE -- every other browser
I've tried handles dnsDomainIs() correctly, the sole exception is
MSIE).