full-disclosure - Secure Delete for Windows

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Date: Tue Jan 17 21:11:03 2006
From: sk at groundzero-security.com (sk)
Subject: Secure Delete for Windows

thank you for the constructive feedback. at least it was usefull
and not just some random flame. i do appriciate your comment,
i dont agree with some points though. it may be the default business strategy,
but if a single person (or a handfull) think they have to complain that i announce
a security application here, i do argue about it. then again, i should better ignore
such random bullshit as there will be always some smart ass who thinks he has
to post a negative and senseless comment.

> I guess you only consider orders useful.  I wonder how you respond to
> complaints about bugs?

i'd appriciate it as then we can make the software more stable. thats only good.

> Remember! Swearing at your customers shows them who's boss!
done with sarcasm ?

> ** this is not an endorsement or support of any community members, but
> rather an observation that it is typical business practice to treat
> even the most annoying potential customer with respect.

i know that those arent even potential customers so thats why. a real customer,
of course, will receive a friendly response.
 
----- Original Message ----- 
From: "Yvan Boily" <yboily@...il.com>
To: "GroundZero Security" <fd@....org>
Cc: <virus@...og.org>; <full-disclosure@...ts.grok.org.uk>
Sent: Tuesday, January 17, 2006 9:09 PM
Subject: Re: [Full-disclosure] Secure Delete for Windows


> Now for the lesson on business communication:
> 
> 1. Dealing with open source proponents:
> > also not everyone posts their source so what is your fucking problem?!
> 
> 2. Elliciting positive feedback:
> > my god if you dont have anything usefull to say, then
> > why dont you stfu.
> 
> 3. Commenting on community members**:
> > it seems suddenly after this n3td0rk shit, everyone starts
> > his own little flame wars over nothing
> 
> Remember! Swearing at your customers shows them who's boss!
> 
> ---
> 
> I guess you only consider orders useful.  I wonder how you respond to
> complaints about bugs?
> 
> Just a note; if you are going to market your product to people try to
> avoid making a negative impression!  And certainly, reply to people
> individually as you will, but if you are going to blast someone then
> do it privately.  I know this is not really my nature, but then again,
> I am not marketing products!
> 
> ** this is not an endorsement or support of any community members, but
> rather an observation that it is typical business practice to treat
> even the most annoying potential customer with respect.
>