full-disclosure - Responsibility

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Message-ID: <024501c67e3f$fc0da570$ca01a8c0@pitgroup.local>
Date: Tue May 23 09:09:15 2006
From: massimo at grandmedia.si (...)
Subject: Responsibility

unfortunately if there is a paper signed by both parties "per acceptance" of 
the hotel (it is usually part of the buying/lease contract), and that 
includes also the IT stuff, there's nothing to do....
a good lawyer could help on this, rather than security experts....
and, by the way, if something like this happens there's no easy way to say 
you've done the utmost to lock down the customer...

just my .02?c (that's 20% more that in $)

----- Original Message ----- 
From: "Greg" <full-disclosure3@...andyman.com.au>
To: <full-disclosure@...ts.grok.org.uk>
Sent: Monday, May 22, 2006 12:05 AM
Subject: [Full-disclosure] Responsibility

Large motel/hotel chain I recently acquired wants to sue previous company
who did their I.T. work for them as a customer's wifi connected machine
infected their network and caused loss of booking data thus money.

My question then is - if you have done the utmost to lock down your customer
but someone connects an infected machine and somehow it gets in, is the
customer right in suing you? Eg, like a car mechanic, you do the best but
you cannot be 100% sure that something else that was never a problem will
now cause a problem (such as a new exploit in our case that wasn't known
generally until 24 hours ago). Should you be sued at that point?

Wondering whether to dump the guy at this point.

Thanks.

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