Date: Wed, 8 Aug 2007 16:24:32 -0400
From: Jail Halvar <info@...lhalvar.com>
To: Ashley Wilson <amwilson85@...il.com>, full-disclosure@...ts.grok.org.uk
Subject: Re: Xbox live accounts are being stolen

It was Halvar Flake.


On Tue, Aug 07, 2007 at 06:08:51PM -0300, Ashley Wilson wrote:
> Hey there,
> 
> I'm so very frustrated with Microsoft and went on a search to see if anyone
> else has had the same issue and low and behold, I came across you're article
> of sorts.
> 
> Its been over a month now, since I was hacked. I woke up on a Sunday
> morning, check my email as I do everyday. I had 4 emails from Microsoft
> stating I purchased 20000 Microsoft points and a year subscription. As most
> people would, I panicked and wondered what kind of insane thing happened.
> When I turned on my Xbox and attempted to log into my account, I couldn't.
> My boyfriend shortly after that, recovered my account on the Xbox and we
> came to find out that my username had been changed, all my friends had been
> deleted off my list and my motto was changed to "LOL I got jacked."
> 
> I was furious to think someone could do such a thing. They not only stole my
> account but over 400 dollars was spent on my credit card.
> 
> I called Microsoft support shortly after that. I got the "run around."
> Transferred to one agent and then another. They basically accused me of
> giving out the information. I eventually got to speak to a supervisor, who
> assured me that everything would be taken care of. They even said they would
> catch the individual that did this and assured me a phone call in a few
> days, as they had to send in a full investigation the next day.
> 
> 3 weeks later and I was still waiting for a call.
> 
> I decided it was time for me to call them, since obviously I as a customer
> wasn't important to them. Again, the "run around." I spoke with again,
> another supervisor who informed me that they hadn't even sent out the
> investigation yet. He assured me that he would send it out that very day and
> I should receive a call within 3 days.
> 
> I sat home waiting to receive a call for 3 days.
> 
> Again, I never received a phone call.
> 
> By the 4th day, I called again.
> 
> Speaking with an agent who assured me, I will receive a call. "Its under
> investigation now, you have to wait for a phone call."
> 
> Now, 2 weeks later and I called again today.
> 
> I'm told that they attempted to call me today and I have to wait to speak
> with them because there is nothing they can do. I paid for a subscription
> that I am not getting to use and apparently won't be able to use. I'd also
> like to mention when he said they tried calling today, he said they left a
> voice mail message. I don't have voice mail, so I got concerned. Then he
> read "my phone number" It wasn't even my number and I had never heard the
> number in my life. Slightly odd, since I gave them my phone number the
> previous time I had called.
> 
> Now I'm suppose to receive a call this Thursday. We will see.... I won't
> hold my breathe.
> 
> I am so very frustrated that Microsoft as huge a cooperation as they are,
> doesn't even have the decency to call me or reimburse me for a 50 dollar
> Xbox live account.
> 
> I apologize for this longwinded email and I'm not even sure if you still
> care about this issue but I was quite overjoyed to see I wasn't alone.
> 
> Sincerely
> 
> Ashley Wilson

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_______________________________________________
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