Date: Thu, 7 Feb 2008 08:37:32 -0800 (PST)
From: admin@...shcop.net
To: full-disclosure@...ts.grok.org.uk
Subject: Re: What makes Yahoo! a good merger candidate?

>Their abuse policy of course!
>
>Last week a client's server was being attacked (some old Tomcat5 vuln) 
>and used to attack other servers (ssh login guessing). The results of 
>these dictionary attack were being mailed to the address 
>'blax2004us@...oo.com':
>cat vuln.txt |mail -s "Lame Gang Us Roots" blax2004us@...oo.com
>
>After I addressed the vulnerability I decided to contact yahoo.com
> about 
>this issue. Of course the only way to do this was by browsing the 
>Yahoo.com site for any abuse/security contacts. After a while I found a
>form I could use to notify them of abuse of their services. So I wrote 
>them a quick explanation about what was going on including the e-mail 
>address of the account used to harvest passwords.
>
>After a couple of hours I received an e-mail from 'Marcus' a Yahoo! 
>Customer Care representative (44592956) asking me to provide a the full
>subject and other headers from the spam I had received.

Sorry to say, but Yahoo!'s front line support people are practically
useless.  You can tell them you need the phone number for the White
House and they'd still ask you for the "full subject and email headers"
in order to "assist us in a prompt and full investigation".  I actually
wonder if real people read those complaints or if they have some bot
that scans for what looks like email headers and simply auto-replies
if it doesn't see them?!?

>After writing back kindly that I had no spam complaint but wanted to 
>report the mal-use of an account of theirs I received another reply a 
>little while later asking me to provide my *personal* information about
>my account and what errors I got when I tried to login. Well, I don't 
>even *have* an Yahoo! account.

<see my previous paragraph>

>So, what do you do when you want to report something like this? In fact
>I'm doing them a favor by reporting but all I got is this lousy 
>response. I'll have to think twice about reporting something like this 
>next time...

You're not doing Yahoo! a favor!  ;^)  It doesn't HURT THEM if someone is
using a Yahoo! email address for illegal purposes.  You're doing the 
potential innocent victims a favor, but that's not Yahoo!'s problem, is
it??

>Does anyone know an Yahoo! security contact that actually does his job?

Actually, yes, I do.  The email address 'ymailabuse-prio@...oo.com' goes
to REAL PEOPLE who really read the complaints and do something about them
(as far as I can tell).  I hope I don't lose my "complaint privileges" for
having posted that email address here?? (I don't know why they make it so
hard?!?)

Now, if anyone can get me it touch with someone in the Google/Gmail abuse
department, THEN we'd be making progress!  Google/Gmail hides their contact
info even more than Yahoo!, and then creates a group/forum for people to
get help THATS MANNED BY OTHER USERS!!!  Google/Gmail thinks they shouldn't
have to help us, but we can help each other?!?  Geez, talk about LAME!!

Patrick Klos
Phishcop Admin

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