full-disclosure - Re: Security Contact at ESRI GIS?

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Date: Fri, 3 Dec 2010 19:17:16 +0000
From: "Thor (Hammer of God)" <thor@...merofgod.com>
To: "noloader@...il.com" <noloader@...il.com>,
	"StenoPlasma@...loitdevelopment.com" <StenoPlasma@...loitdevelopment.com>
Cc: "full-disclosure@...ts.grok.org.uk" <full-disclosure@...ts.grok.org.uk>
Subject: Re: Security Contact at ESRI GIS?

I have been appropriately chastised offline for being an ass when a researcher was simply doing their due diligence in obtaining contact info.  My apologies.  

t

>-----Original Message-----
>From: Thor (Hammer of God)
>Sent: Friday, December 03, 2010 11:00 AM
>To: 'noloader@...il.com'; StenoPlasma@...loitdevelopment.com
>Cc: KF (lists); full-disclosure@...ts.grok.org.uk
>Subject: RE: [Full-disclosure] Security Contact at ESRI GIS?
>
>Mus uni non fidit antro.
>
>>-----Original Message-----
>>From: Jeffrey Walton [mailto:noloader@...il.com]
>>Sent: Friday, December 03, 2010 10:24 AM
>>To: StenoPlasma@...loitdevelopment.com
>>Cc: KF (lists); Thor (Hammer of God); full-disclosure@...ts.grok.org.uk
>>Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
>>
>>On Fri, Dec 3, 2010 at 1:05 PM, StenoPlasma @ ExploitDevelopment
>><StenoPlasma@...loitdevelopment.com> wrote:
>>> All,
>>>
>>> Thanks for the input.  I went to this list for help because ESRI
>>> support has been non-responsive to outsiders.
>>Quod erat demonstrandum
>>
>>> -------- Original Message --------
>>>> From: "KF (lists)" <kf_lists@...italmunition.com>
>>>> Sent: Friday, December 03, 2010 10:00 AM
>>>> To: "Thor (Hammer of God)" <thor@...merofgod.com>
>>>> Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
>>>>
>>>> ESRI support typically does not speak to people unless you have a
>>>> support
>>> contract. Historically they can be hard to contact even as a Site
>>> License admin.
>>>> Let me know if you need any help.
>>>> -KF
>>>>
>>>> On Dec 3, 2010, at 12:18 PM, Thor (Hammer of God) wrote:
>>>>
>>>> > Jump through hoops?  The customer service link is a simple submit
>form.
>>>  It also has a phone number.  It also has a "customer feedback"
>>> submit form.  No "acceptance of terms" required (not that it would
>>> matter
>>anyway).
>>>  And I think you completely understand what my point is... :)
>>>> >
>>>> > t
>>>> >
>>>> > -----Original Message-----
>>>> > From: Jeffrey Walton [mailto:noloader@...il.com]
>>>> > Sent: Friday, December 03, 2010 9:11 AM
>>>> > To: Thor (Hammer of God)
>>>> > Cc: StenoPlasma@...loitdevelopment.com;
>>> full-disclosure@...ts.grok.org.uk
>>>> > Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
>>>> >
>>>> > On Fri, Dec 3, 2010 at 11:59 AM, Thor (Hammer of God)
>>> <thor@...merofgod.com> wrote:
>>>> >> Have you the "Contact Us" section on the website?   They have
>>>> >> links to
>>>
>>>> >> both customer service and technical support.  That might be a
>>>> >> good place to start.
>>>> > Using the website (and hence their web submittal forms) requires
>>> agreeing to the company's terms of service. Email does not. Its a
>>> compelling reason not to jump through the hoops to contact the
>>> company through the website.
>>>> >

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