full-disclosure - Re: is my ISP lying or stupid?

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Date: Fri, 16 Mar 2012 18:01:44 -0400
From: Valdis.Kletnieks@...edu
To: james@...o-internet.org.uk
Cc: full-disclosure@...ts.grok.org.uk,
	full-disclosure-bounces@...ts.grok.org.uk
Subject: Re: is my ISP lying or stupid?

On Fri, 16 Mar 2012 21:18:36 -0000, James Condron said:
> Just get on with your life and admit they're lying to you and couldn't give
> a fuck whether you know it or not.

Something to keep in mind is that big customers call their provider of bit-pipe
a "carrier".  If you call it an ISP, you're almost by definition a small fish.
And the profit margin on small fish is pretty low - even at the pay scales for
call centers outsourced to Bangalore or Nairobi, a *single* support call from a
small-fish subscriber can easily wipe out the ISP's profit for that customer
for the year if it drags on too long or escalates to an engineer that has a
clue.  That's why they'll do almost anything to get rid of you whe you call...

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