linux-kernel - Re: Linux 2.6.21

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Message-ID: <20070430054306.GW943@1wt.eu>
Date:	Mon, 30 Apr 2007 07:43:10 +0200
From:	Willy Tarreau <w@....eu>
To:	Andi Kleen <andi@...stfloor.org>
Cc:	"Rafael J. Wysocki" <rjw@...k.pl>,
	Linus Torvalds <torvalds@...ux-foundation.org>,
	Adrian Bunk <bunk@...sta.de>,
	Diego Calleja <diegocg@...il.com>,
	Chuck Ebbert <cebbert@...hat.com>,
	Linux Kernel Mailing List <linux-kernel@...r.kernel.org>
Subject: Re: Linux 2.6.21

On Sun, Apr 29, 2007 at 07:37:25PM +0200, Andi Kleen wrote:
> > My personal experience with bugzilla is that it's very unfriendly to
> > reporters.  IMHO it's suitable for tracking unresolved problems along with
> > debug patches, system information etc., but not for _reporting_ new ones.
> 
> What did you find unfriendly? 

It is too much complicated for new reporters.

I remember I sent a patch by mail for NTP to people at ISC, and they asked
me to pass through bugzilla because it was important for them to track it.
What initially was a 5 minutes email turned to a 30 minutes nightmare with
doubts at every click, and it was even difficult for me to attach the patch.

Later they replied to me by mail, which I consulted from another address, I
replied and was rejected because it was not the same address... I had to be
very very motivated to use such a crap.

Definitely the tool we need if we want to reduce the number of bug reports!

Just my experience as a bug reporter...

Willy

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