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Date: Wed, 11 Nov 2009 21:45:00 +0100
From: Michel <michel.linux@....fr>
To: linux-kernel@...r.kernel.org
Subject: Lacie Mobile Disk 250 GB USB 2.0 not recognized by my computer
Hi,
i'm in great trouble,
i bought a "Lacie Mobile Disk 250 GB USB 2.0 HI-speed", but it seems not
recognized by my computer.
The device seems locked when i connect it to a USB port, the diode blue
light remains on,
and i can hear a litttle "tick" every second near the disk, i didn't
heard the disk turning. feels like it is blocked.
- dmesg displays nothing before and after plug-in the device
- the scan of the connected usb port by usbmon reports nothing at all.
configuration : Debian Linux Kernel 2.6.29
Motherboard : ASROCK P4VM8
output of lspci -vv : (only part of USB controllers)
00:10.0 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1
Controller (rev 81) (prog-if 00 [UHCI])
Subsystem: ASRock Incorporation K7VT6
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV+ VGASnoop-
ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=medium >TAbort-
<TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 32, Cache Line Size: 32 bytes
Interrupt: pin A routed to IRQ 21
Region 4: I/O ports at c000 [size=32]
Capabilities: [80] Power Management version 2
Flags: PMEClk- DSI- D1+ D2+ AuxCurrent=375mA
PME(D0+,D1+,D2+,D3hot+,D3cold+)
Status: D0 PME-Enable- DSel=0 DScale=0 PME-
Kernel driver in use: uhci_hcd
Kernel modules: uhci-hcd
00:10.1 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1
Controller (rev 81) (prog-if 00 [UHCI])
Subsystem: ASRock Incorporation K7VT6
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV+ VGASnoop-
ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=medium >TAbort-
<TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 32, Cache Line Size: 32 bytes
Interrupt: pin A routed to IRQ 21
Region 4: I/O ports at c400 [size=32]
Capabilities: [80] Power Management version 2
Flags: PMEClk- DSI- D1+ D2+ AuxCurrent=375mA
PME(D0+,D1+,D2+,D3hot+,D3cold+)
Status: D0 PME-Enable- DSel=0 DScale=0 PME-
Kernel driver in use: uhci_hcd
Kernel modules: uhci-hcd
00:10.2 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1
Controller (rev 81) (prog-if 00 [UHCI])
Subsystem: ASRock Incorporation K7VT6
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV+ VGASnoop-
ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=medium >TAbort-
<TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 32, Cache Line Size: 32 bytes
Interrupt: pin B routed to IRQ 21
Region 4: I/O ports at c800 [size=32]
Capabilities: [80] Power Management version 2
Flags: PMEClk- DSI- D1+ D2+ AuxCurrent=375mA
PME(D0+,D1+,D2+,D3hot+,D3cold+)
Status: D0 PME-Enable- DSel=0 DScale=0 PME-
Kernel driver in use: uhci_hcd
Kernel modules: uhci-hcd
00:10.3 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1
Controller (rev 81) (prog-if 00 [UHCI])
Subsystem: ASRock Incorporation K7VT6
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV+ VGASnoop-
ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=medium >TAbort-
<TAbort- <MAbort- >
SERR- <PERR-
INTx-
Latency: 32, Cache Line Size: 32 bytes
Interrupt: pin B routed to IRQ 21
Region 4: I/O ports at cc00 [size=32]
Capabilities: [80] Power Management version 2
Flags: PMEClk- DSI- D1+ D2+ AuxCurrent=375mA
PME(D0+,D1+,D2+,D3hot+,D3cold+)
Status: D0 PME-Enable- DSel=0 DScale=0 PME-
Kernel driver in use: uhci_hcd
Kernel modules: uhci-hcd
00:10.4 USB Controller: VIA Technologies, Inc. USB 2.0 (rev 86) (prog-if
20 [EHCI])
Subsystem: ASRock Incorporation K7VT6 motherboard
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV+ VGASnoop-
ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=medium >TAbort-
<TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 32, Cache Line Size: 128 bytes
Interrupt: pin C routed to IRQ 21
Region 0: Memory at f7fff800 (32-bit, non-prefetchable) [size=256]
Capabilities: [80] Power Management version 2
Flags: PMEClk- DSI- D1+ D2+ AuxCurrent=375mA
PME(D0+,D1+,D2+,D3hot+,D3cold+)
Status: D0 PME-Enable- DSel=0 DScale=0 PME+
Kernel driver in use: ehci_hcd
Kernel modules: ehci-hcd
modules loaded on my configuration :
8250 8250_pnp ac97_bus agpgart btcx_risc crc_itu_t cx22702 cx24116
cx24123 cx8800 cx8802 cx88_dvb cx88_vp3054_i2c cx88xx dvb_core dvb_pll
ehci_hcd evdev i2c_algo_bit i2c_core ir_common isl6421 lgdt330x libusual
mii mt352 nls_cp437 nvidia nxt200x or51132 psmouse s5h1411 scsi_mod
sd_mod serial_core snd snd_ac97_codec snd_mpu401_uart snd_page_alloc
snd_pcm snd_rawmidi snd_seq_device snd_timer snd_via82xx soundcore
stb6000 stv0288 stv0299 tda9887 tuner_simple tuner_types tuner_xc2028
tveeprom udf uhci_hcd usbcore usbmon usb_storage v4l1_compat v4l2_common
via_rhine videobuf_core videobuf_dma_sg videobuf_dvb videodev xc5000 zl10353
here, output of lsusb before and after plug-in the "Lacie Hard Disk
device": (output didn't change)
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 002: ID 0d8c:5000 C-Media Electronics, Inc. Mass Storage
Controller
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
here, /proc/bus/usb/devices : before and after plug-in the "Lacie Hard
Disk device": (output didn't change)
T: Bus=05 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=12 MxCh= 2
B: Alloc= 0/900 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 1.10 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0001 Rev= 2.06
S: Manufacturer=Linux 2.6.29 uhci_hcd
S: Product=UHCI Host Controller
S: SerialNumber=0000:00:10.3
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 2 Ivl=255ms
T: Bus=04 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=12 MxCh= 2
B: Alloc= 0/900 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 1.10 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0001 Rev= 2.06
S: Manufacturer=Linux 2.6.29 uhci_hcd
S: Product=UHCI Host Controller
S: SerialNumber=0000:00:10.2
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 2 Ivl=255ms
T: Bus=04 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#= 2 Spd=12 MxCh= 0
D: Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=0d8c ProdID=5000 Rev= 1.00
S: Product=USB Card Reader
C:* #Ifs= 1 Cfg#= 1 Atr=c0 MxPwr=100mA
I:* If#= 0 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)
E: Ad=81(I) Atr=02(Bulk) MxPS= 64 Ivl=0ms
E: Ad=02(O) Atr=02(Bulk) MxPS= 64 Ivl=0ms
T: Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=12 MxCh= 2
B: Alloc= 0/900 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 1.10 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0001 Rev= 2.06
S: Manufacturer=Linux 2.6.29 uhci_hcd
S: Product=UHCI Host Controller
S: Manufacturer=Linux 2.6.29 uhci_hcd
S: Product=UHCI Host Controller
S: SerialNumber=0000:00:10.1
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 2 Ivl=255ms
T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=12 MxCh= 2
B: Alloc= 0/900 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 1.10 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0001 Rev= 2.06
S: Manufacturer=Linux 2.6.29 uhci_hcd
S: Product=UHCI Host Controller
S: SerialNumber=0000:00:10.0
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 2 Ivl=255ms
T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 8
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev= 2.06
S: Manufacturer=Linux 2.6.29 ehci_hcd
S: Product=EHCI Host Controller
S: SerialNumber=0000:00:10.4
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms
Just to precise few things:
- When i boot the machine with KNOPPIX 5.0.1 live CD, it's the same
thing, my Lacie Hard Disk isn't recognized.
- my Lacie Hard Disk works fine in other computer with Ubuntu 9.04 or
Windows XP
- the port USB port 2.0 i used works fine with others devices (Flash
memory Danelec 1 GB Key, MP3 Music Player ARCHOS XS 202)
for example, when i connect my USB key on usb port 2.0 :
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation
1.1 root hub
Bus 004 Device 002: ID 0d8c:5000 C-Media
Electronics, Inc. Mass Storage Controller
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation
1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation
1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation
1.1 root hub
Bus 001 Device 004: ID 0930:6534 Toshiba Corp.
TravelDrive
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation
2.0 root hub
the key is correctly detected and i can find it in /dev/sda1
the key appears too in /proc/bus/usb/devices : (attached to
bus 001, controller of USB 2.0 port with ehci_hcd) :
T: Bus=01 Lev=01 Prnt=01 Port=04 Cnt=01 Dev#= 4
Spd=480 MxCh= 0
D: Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64
#Cfgs= 1
P: Vendor=0930 ProdID=6534 Rev= 1.00
S: Product=USB Flash Memory
S: SerialNumber=09F075515040B8DA
C:* #Ifs= 1 Cfg#= 1 Atr=80 MxPwr=200mA
I:* If#= 0 Alt= 0 #EPs= 3 Cls=08(stor.) Sub=06
Prot=50 Driver=usb-storage
E: Ad=81(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=02(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=83(I) Atr=03(Int.) MxPS= 64 Ivl=1ms
So, why my Lacie Hard Disk 250GB haven't the same behaviour than my usb
key and my mp3 player ?
How can i activate a trace on what's happening ?
Is this can be a hardware problem ? In the BIOS, i verified that USB
2.0 support is enabled.
i join too my Kernel config. Perhaps an option is not set correctly ?
what information is useful for debugging ?
Any help would be greatly appreciate,
Regards,
Michel GUERREIRO
View attachment "config" of type "text/plain" (53287 bytes)
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