linux-kernel - Re: Planned changes for bugzilla.kernel.org to reduce the "Bugzilla blues"

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Date:   Fri, 30 Sep 2022 16:34:08 +0000
From:   "Artem S. Tashkinov" <aros@....com>
To:     "Bird, Tim" <Tim.Bird@...y.com>,
        Laurent Pinchart <laurent.pinchart@...asonboard.com>,
        Thorsten Leemhuis <linux@...mhuis.info>
Cc:     Slade Watkins <srw@...dewatkins.net>,
        Konstantin Ryabitsev <konstantin@...uxfoundation.org>,
        "workflows@...r.kernel.org" <workflows@...r.kernel.org>,
        LKML <linux-kernel@...r.kernel.org>,
        Greg Kroah-Hartman <gregkh@...uxfoundation.org>,
        Linus Torvalds <torvalds@...ux-foundation.org>,
        "regressions@...ts.linux.dev" <regressions@...ts.linux.dev>,
        "ksummit@...ts.linux.dev" <ksummit@...ts.linux.dev>
Subject: Re: Planned changes for bugzilla.kernel.org to reduce the "Bugzilla
 blues"

On 9/30/22 16:19, Bird, Tim wrote:
> E-mails sent from a web interface could have as much structure as you'd like.
> So one avenue would be to set up a nice interface for bug reporting, that just
> delivered the form data in e-mail format to the proposed bug-receiving mail list.
>
> Also, if an e-mail receiver (something automated) gave a quick response on missing fields, I think
> you could quickly train users (even first-time bug submitters) to provide required
> data, even if they're sending from a free-form e-mail client.
>
> Just my 2 cents.
>
>   -- Tim

Debian uses an email based bug tracker and you know what? Most people
avoid it like a plague. It's a hell on earth to use. Ubunutu's Launchpad
which looks and feels like Bugzilla is a hundred times more popular.

Sometimes programmers have to realize that most people around are not as
smart as they are.

Best regards,
Artem