linux-kernel - Re: Planned changes for bugzilla.kernel.org to reduce the "Bugzilla blues"

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Message-Id: <B455C4C1-BECF-4325-B709-8B2C965279DC@sladewatkins.net>
Date:   Fri, 30 Sep 2022 13:36:57 -0400
From:   Slade Watkins <srw@...dewatkins.net>
To:     "Artem S. Tashkinov" <aros@....com>
Cc:     "Bird, Tim" <Tim.Bird@...y.com>,
        Laurent Pinchart <laurent.pinchart@...asonboard.com>,
        Thorsten Leemhuis <linux@...mhuis.info>,
        Konstantin Ryabitsev <konstantin@...uxfoundation.org>,
        "workflows@...r.kernel.org" <workflows@...r.kernel.org>,
        LKML <linux-kernel@...r.kernel.org>,
        Greg Kroah-Hartman <gregkh@...uxfoundation.org>,
        Linus Torvalds <torvalds@...ux-foundation.org>,
        "regressions@...ts.linux.dev" <regressions@...ts.linux.dev>,
        "ksummit@...ts.linux.dev" <ksummit@...ts.linux.dev>
Subject: Re: Planned changes for bugzilla.kernel.org to reduce the "Bugzilla
 blues"

Artem, all,

> On Sep 30, 2022, at 12:34 PM, Artem S. Tashkinov <aros@....com> wrote:
> Debian uses an email based bug tracker and you know what? Most people
> avoid it like a plague. It's a hell on earth to use. Ubunutu's Launchpad
> which looks and feels like Bugzilla is a hundred times more popular.

Yeah, Ubuntu’s Launchpad instance is definitely easier to navigate than Bugzilla and has more info at a glance (when looking at individual bug reports.) Do I necessarily think they look and feel the same? Nah. But, hey, it’s all subjective so it’s cool!

Ultimately I’m conflicted here (even my own opinions have already changed twice since I jumped in on the discussion.) Some say email is terrible, others say it’s the way they want to do it. Because that’s all subjective: that was bound to happen, of course. My take is that if the goal is to please *everyone*, we’re not going to get anywhere. 

Email — imo — is good for discussions, but not for reporting bugs. Web has upsides of being easier to navigate (sometimes faster) with just a few clicks/keyboard shortcuts and some words to describe an issue, steps to reproduce, kernel versions it affects, etc.

But no matter what system (email, web, etc.) you use — there will always be things that gets lost, whether that’s because someone didn’t see something and/or it got buried by something else more urgent. Sadly, that's just going to happen, and the best thing to do is improve it so that it’s _less likely_ to do so.

-srw