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Message-ID: <4013BD35.32390.81951D34@localhost>
From: nick at virus-l.demon.co.uk (Nick FitzGerald)
Subject: Anti-MS drivel
Bart.Lansing@...ls.com wrote:
> Tobias, I have to tell you that >>Customer is king. When a customer "makes
> a mistake" then it's not his
> own but the vendor's mistake.<< is getting old.
>
> 1. If the customer decided to make a sharp left turn at 120 kph on an icy
> mountain road and slid his car off the side of the cliff...or...
>
> 2. If the customer decided to ignore the product warnings and popped that
> can of beans in the microwave then stood there with his face against the
> window to watch...or...
>
> 3. If the customer decided to go scuba diving at 100 meters, ignored the
> guages that told him he was out of air, then decided to rocket to the
> surface as fast as he could so he could get a breath...
>
> THE CUSTOMER MADE A MISTAKE
True, but in all those cases it is reasonable to expect that a
(reasonable) customer _should_ know better.
The problem -- at least with "consumer computers" -- is that typical
consumers do not (and, it seems, for quite some time to come yet, will
not) "know better". However, we keep selling them computers as if the
mismatch between the devices' capability and the user's ability to use
them safely are in harmony.
This assumption clearly does not even hold for much of the corporate
world (or at least _has not_), where supposedly "expert" folk are
responsible for running the computer systems much of our financial
systems, and thus our commerce, now depends on. Despite this, the
computer industry was allowed to expand and expand and expand to the
point where any attempt to regulate it would have had massive negative
social, economic and political repercussions, meaning we ended up in
the situation of self-sustaining (commercial) madness that produced
Windows XP Home...
Regards,
Nick FitzGerald
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