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Message-ID: <86144ED6CE5B004DA23E1EAC0B569B58D7B7AB@isabella.herefordshire.gov.uk> From: prandal at herefordshire.gov.uk (Randal, Phil) Subject: House approves spyware legislation Simon says: > Of course, if they are able to browse the internet for a bit, I (the > tech guy) can help them so they can download an anti-malwarez such as > ad-aware. But sometimes, they have browser hi-jackers and can't browse > at all, all they get is "some Super-ultra-search could not be > found." all the time. And if that is the case, all I can do > is refer them to computer specialists that can reinstall > windows and backup their files, charging them 70$ for it and > taking a whole day or more for it! As a tech support guy you could have talked them through using the command-line ftp client. 1: you ping ftp.mozilla.org and note the IP address (in case their DNS is hosed) 2: tell them how to open a "DOS" box 3: from that DOS box ftp to ftp.mozilla.org 4: navigate them to the Firefox 1.0PR release and tell them how to download it 5: install aforementioned browser 6: use that to get McAfee's Stinger, anti-spyware tools etc (if DNS is broken, that may require your help to determine appropriate IP addresses instead of host names) 7: tell them that if they keep using the browser they've just downloaded their spyware problems will be minimised :-) .... and so on. I've actually done this procedure for someone whose IE refused to co-operate. Cheers, Phil ---- Phil Randal Network Engineer Herefordshire Council Hereford, UK
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