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From: simon at xhz.ca (Simon)
Subject: House approves spyware legislation

On Thu, 7 Oct 2004 17:29:26 +0100, Randal, Phil wrote
> Simon says:
> 
> > Of course, if they are able to browse the internet for a bit, I (the
> > tech guy) can help them so they can download an anti-malwarez such as
> > ad-aware. But sometimes, they have browser hi-jackers and can't browse
> > at all, all they get is "some Super-ultra-search could not be
> > found." all the time.  And if that is the case, all I can do
> > is refer them to computer specialists that can reinstall
> > windows and backup their files, charging them 70$ for it and
> > taking a whole day or more for it!
> 
> As a tech support guy you could have talked them through using the
> command-line ftp client.
> 
> 1: you ping ftp.mozilla.org and note the IP address (in case their 
> DNS is hosed)
> 2: tell them how to open a "DOS" box
> 3: from that DOS box ftp to ftp.mozilla.org
> 4: navigate them to the Firefox 1.0PR release and tell them how to 
> download it
> 5: install aforementioned browser
> 6: use that to get McAfee's Stinger, anti-spyware tools etc (if DNS 
> is broken, that may require your help to determine appropriate IP addresses
> instead of host names)
> 
> 7: tell them that if they keep using the browser they've just downloaded
> their spyware problems will be minimised :-)
> ....
> 
> and so on.
> 
> I've actually done this procedure for someone whose IE refused to
> co-operate.
> 
> Cheers,
> 
> Phil
> ----
> Phil Randal
> Network Engineer
> Herefordshire Council
> Hereford, UK
> 
> _______________________________________________
> Full-Disclosure - We believe in it.
> Charter: http://lists.netsys.com/full-disclosure-charter.html


--
Simon Lemieux (Simon@....ca)


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