Message-ID: <043f01c8431a$42228b70$c667a250$@com>
Date: Thu, 20 Dec 2007 12:09:03 -0300
From: "Kurt Dillard" <kurtdillard@....com>
To: <full-disclosure@...ts.grok.org.uk>
Subject: Re: [Professional IT Security Providers
	-Exposed]	Cybertrust ( C + )

Because its absurd to write a review for a service without actually
experiencing the service. The original poster's messages have only had
entertainment value, they've had no value from an information security
perspective. If you'd like to provide a link to your MSN profile and
facebook pages I'll write up a resume for you. Does that sound like a good
idea?

 

From: full-disclosure-bounces@...ts.grok.org.uk
[mailto:full-disclosure-bounces@...ts.grok.org.uk] On Behalf Of Epic
Sent: Thursday, December 20, 2007 11:56 AM
To: c0redump
Cc: full-disclosure@...ts.grok.org.uk
Subject: Re: [Full-disclosure] [Professional IT Security Providers -Exposed]
Cybertrust ( C + )

 

Isn't ANY review subjective to opinion?    I do not understand the basis of
this flame.  It appears to me that a lot of the reviews on this site offer
some great insight into the companies being presented.   Granted it is an
opinion, but that is what a blog is isn't it? 

On 12/20/07, c0redump <c0redump@...ers.org.uk> wrote: 

Exactly.  Your 'grading' is based on your personal opinion.

Do us all a favour and get a proper job. 

----- Original Message -----
From: "guiness.stout" <guinness.stout@...il.com>
To: <full-disclosure@...ts.grok.org.uk >
Sent: Thursday, December 20, 2007 2:05 PM
Subject: Re: [Full-disclosure] [Professional IT Security Providers -Exposed]
Cybertrust ( C + )


> I'm not really clear on how you are grading these companies.  I've had 
> no personal experience with them but I don't decide a companies
> quality of work simply by their website and what information I get
> from some customer support person.  These "grades" seem pointless and 
> frankly unfounded.  You should reword your grading system to specify
> the ease of use of their websites and not the service they provide.
> Especially if you haven't ordered any services from them.  I'm not 
> defending anyone here just pointing out some flaws in this "grading."
>
> On Dec 20, 2007 12:11 AM, secreview <secreview@...hmail.com> wrote: 
>> One of our readers made a request that we review Cybertrust
>> ("http://www.cybertrust.com"). Cybertrust was recently acquired by
>> Verizon 
>> and as a result this review was a bit more complicated and required a lot
>> more digging to complete (In fact its now Cybertrust and Netsec). Never
>> the
>> less, we managed to dig information specific to Cybertrust out of Verizon

>> representatives. We would tell you that we used the website for
>> information
>> collection, but in all reality the website was useless. Not only was it
>> horribly written and full of marketing fluff, but the services were not 
>> clearly defined.
>>
>> As an example, when you view the Cybertrust services in their drop down
>> menu
>> you are presented with the following service offerings: Application 
>> Security, Assessments, Certification, Compliance/Governance, Consulting,
>> Enterprise Security, Identity Management Investigative Response
>> /Forensics,
>> Managed Security Services, Partner Security Program Security Management 
>> Program, and SSL Certificates. The first thing you think is "what the
>> hell?"
>> the second is "ok so they offer 12 services".
>>
>> Well as you dig into each service you quickly find out that they do not 
>> offer 12 services, but instead they have 12 links to 12 different pages
>> full
>> of marketing fluff. As you read each of the pages in an attempt to wrap
>> your
>> mind around what they are offering as individually packaged services 
>> you're
>> left with more questions than answers. So again, what the hell?
>>
>> Here's an example. Their "Application Security" service page does not
>> contain a description about a Web Application Security service. In fact, 
>> it
>> doesn't even contain a description about a System Software/Application
>> security service. Instead it contains a super high level, super vague and
>> fluffy description that covers a really general idea of "Application" 
>> security services. When you really read into it you find out that their
>> Application Security service should be broken down into multiple
>> different
>> defined service offerings. 
>>
>> Even more frustrating is that their Application Security service is a
>> consulting service and that they have a separate service offering called
>> Consulting. When you read the description for Consulting, it is also 
>> vague
>> and mostly useless, but does cover the "potential" for Application
>> Security.
>>
>> So, trying to learn anything about Cybertrust from their web page is like

>> trying to pull teeth out of a possessed chicken. We decided that we would
>> move on and call Cybertrust to see what we could get out of them with a
>> conversation. That proved to be a real pain in the ass too as their 
>> website
>> doesn't list any telephone numbers. We ended up calling verizon and after
>> talking to 4 people we finally found a Cybertrust representative.
>>
>> At last, a human being that could provide us with useful information and 
>> answers to our questions about their services. We did receive about 2mb
>> of
>> materials from our contact at Cybertrust, but the materials were all
>> marketing fluff, totally useless. That being said, our conversation with 
>> the
>> representative gave us a very clear understanding of how Cybertrust
>> delivers
>> there services. In all honesty, we were not all that impressed.
>>
>> Cybertrust does perform their own Vulnerability Research and Development 
>> (or
>> so we were told) under the umbrella of ICSAlabs which they own. Usually
>> we'd
>> say that this is great because that research is often used to augment
>> services and enhance overall service quality. With respect to Cybertrust,

>> we
>> couldn't find out what they were doing with their research. They just
>> told
>> us that they don't release advisories and then refused to tell us what
>> they 
>> did with the research.
>>
>> When we asked them about their services and testing methodologies, we
>> were
>> first told that they couldn't discuss that. We were told that their 
>> methodologies were confidential. But after a bit of Social Engineering
>> and
>> sweet talking we were able to get more information...
>>
>> As it turns out, the majority of the Cybertrust services rely on what 
>> they
>> say are proprietary automated scanners which were developed in-house.
>> Their
>> methodology is to run the automated scanners against a specific target or
>> set of targets, and then to pass the results to a seasoned professional. 
>> That professional then verifies the results via manual testing and
>> produces
>> a report that contains the vetted results.
>>
>> This methodology doesn't really offer any depth and doesn't do much to 
>> raise
>> the proverbial security bar. In fact, it is only slightly better than
>> running a Qualys scan, changing the wording of the report, and delivering
>> that. Quality methodologies should contain no more than 20% automated 
>> testing and no less than 80% manual testing. Vulnerability discovery
>> should
>> be done via manual testing, not just via automated testing.
>>
>> In defense of Cybertrust, they did say that they would test in accordance

>> with the customers requirements. They also did say that if the customer
>> wanted 100% manual testing that they would do it. If they want 100%
>> automated "rubber stamp of approval" testing they would do that too. 
>> Saying
>> it is a lot different than doing it though and we weren't impressed with
>> their standard/default testing methodology as previously mentioned.
>>
>> It is important to note that Cybertrust is also a full service security 
>> provider. They offer a wide range of services from supporting secure
>> product
>> development services, to security testing, and even forensic services.
>> With
>> that said, their services do not seem to be anything special. In fact, 
>> they
>> seem to be just about average short of their horrible website and
>> overwhelming marketing fluff.
>>
>> It is our recommendation that you choose a different provider if you are 
>> looking for well defined, high quality services. Cybertrust is cloaked in
>> a
>> thick layer of marketing fluff and frankly doesn't seem to be very easy
>> to
>> work with. That being said, they were also not easy to review. If you 
>> disagree with this post or have worked with Cybertrust in the past, then
>> please leave us a comment. We're going to give Cybertrust a "C" but if
>> you
>> can convince us that they deserve a different grade then we'll revise our

>> opinion.
>>
>> Thanks for reading.
>>
>> --
>>  Posted By secreview to Professional IT Security Providers - Exposed at
>> 12/19/2007 07:32:00 PM
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