full-disclosure - Re: Security Contact at ESRI GIS?

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Message-ID: <58DB1B68E62B9F448DF1A276B0886DF16EB6A975@EX2010.hammerofgod.com>
Date: Fri, 3 Dec 2010 17:18:34 +0000
From: "Thor (Hammer of God)" <thor@...merofgod.com>
To: "noloader@...il.com" <noloader@...il.com>
Cc: "full-disclosure@...ts.grok.org.uk" <full-disclosure@...ts.grok.org.uk>,
	"StenoPlasma@...loitdevelopment.com" <StenoPlasma@...loitdevelopment.com>
Subject: Re: Security Contact at ESRI GIS?

Jump through hoops?  The customer service link is a simple submit form.   It also has a phone number.  It also has a "customer feedback" submit form.  No "acceptance of terms" required (not that it would matter anyway).  And I think you completely understand what my point is... :)

t

-----Original Message-----
From: Jeffrey Walton [mailto:noloader@...il.com] 
Sent: Friday, December 03, 2010 9:11 AM
To: Thor (Hammer of God)
Cc: StenoPlasma@...loitdevelopment.com; full-disclosure@...ts.grok.org.uk
Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?

On Fri, Dec 3, 2010 at 11:59 AM, Thor (Hammer of God) <thor@...merofgod.com> wrote:
> Have you the "Contact Us" section on the website?   They have links to 
> both customer service and technical support.  That might be a good 
> place to start.
Using the website (and hence their web submittal forms) requires agreeing to the company's terms of service. Email does not. Its a compelling reason not to jump through the hoops to contact the company through the website.

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