full-disclosure - Re: Security Contact at ESRI GIS?

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Message-Id: <D26AFF96-6B3D-4063-9B09-302D75BC55F0@digitalmunition.com>
Date: Fri, 3 Dec 2010 12:42:15 -0500
From: "KF (lists)" <kf_lists@...italmunition.com>
To: Thor (Hammer of God) <thor@...merofgod.com>
Cc: "full-disclosure@...ts.grok.org.uk" <full-disclosure@...ts.grok.org.uk>,
	"StenoPlasma@...loitdevelopment.com" <StenoPlasma@...loitdevelopment.com>
Subject: Re: Security Contact at ESRI GIS?

ESRI support typically does not speak to people unless you have a support contract. Historically they can be hard to contact even as a Site License admin. 
Let me know if you need any help. 
-KF

On Dec 3, 2010, at 12:18 PM, Thor (Hammer of God) wrote:

> Jump through hoops?  The customer service link is a simple submit form.   It also has a phone number.  It also has a "customer feedback" submit form.  No "acceptance of terms" required (not that it would matter anyway).  And I think you completely understand what my point is... :)
> 
> t
> 
> -----Original Message-----
> From: Jeffrey Walton [mailto:noloader@...il.com] 
> Sent: Friday, December 03, 2010 9:11 AM
> To: Thor (Hammer of God)
> Cc: StenoPlasma@...loitdevelopment.com; full-disclosure@...ts.grok.org.uk
> Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
> 
> On Fri, Dec 3, 2010 at 11:59 AM, Thor (Hammer of God) <thor@...merofgod.com> wrote:
>> Have you the "Contact Us" section on the website?   They have links to 
>> both customer service and technical support.  That might be a good 
>> place to start.
> Using the website (and hence their web submittal forms) requires agreeing to the company's terms of service. Email does not. Its a compelling reason not to jump through the hoops to contact the company through the website.
> 
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Full-Disclosure - We believe in it.
Charter: http://lists.grok.org.uk/full-disclosure-charter.html
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