full-disclosure - Re: Security Contact at ESRI GIS?

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Message-ID: <1efd2d72$3e2799de$120f2bf8$@com>
Date: Fri, 3 Dec 2010 10:05:53 -0800
From: "StenoPlasma @ ExploitDevelopment" <StenoPlasma@...loitdevelopment.com>
To: "KF (lists)" <kf_lists@...italmunition.com>,
	"Thor (Hammer of God)" <thor@...merofgod.com>
Cc: "full-disclosure@...ts.grok.org.uk" <full-disclosure@...ts.grok.org.uk>
Subject: Re: Security Contact at ESRI GIS?

All,

Thanks for the input.  I went to this list for help because ESRI support 
has been non-responsive to outsiders.


Thanks!

-----------------------------------------------------
StenoPlasma at ExploitDevelopment.com  
www.ExploitDevelopment.com
-----------------------------------------------------

-------- Original Message --------
> From: "KF (lists)" <kf_lists@...italmunition.com>
> Sent: Friday, December 03, 2010 10:00 AM
> To: "Thor (Hammer of God)" <thor@...merofgod.com>
> Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
> 
> ESRI support typically does not speak to people unless you have a support 
contract. Historically they can be hard to contact even as a Site License 
admin. 
> Let me know if you need any help. 
> -KF
> 
> On Dec 3, 2010, at 12:18 PM, Thor (Hammer of God) wrote:
> 
> > Jump through hoops?  The customer service link is a simple submit form. 
  It also has a phone number.  It also has a "customer feedback" submit 
form.  No "acceptance of terms" required (not that it would matter anyway). 
 And I think you completely understand what my point is... :)
> > 
> > t
> > 
> > -----Original Message-----
> > From: Jeffrey Walton [mailto:noloader@...il.com] 
> > Sent: Friday, December 03, 2010 9:11 AM
> > To: Thor (Hammer of God)
> > Cc: StenoPlasma@...loitdevelopment.com; 
full-disclosure@...ts.grok.org.uk
> > Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
> > 
> > On Fri, Dec 3, 2010 at 11:59 AM, Thor (Hammer of God) 
<thor@...merofgod.com> wrote:
> >> Have you the "Contact Us" section on the website?   They have links to 

> >> both customer service and technical support.  That might be a good 
> >> place to start.
> > Using the website (and hence their web submittal forms) requires 
agreeing to the company's terms of service. Email does not. Its a 
compelling reason not to jump through the hoops to contact the company 
through the website.
> > 
> > _______________________________________________
> > Full-Disclosure - We believe in it.
> > Charter: http://lists.grok.org.uk/full-disclosure-charter.html
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