full-disclosure - Re: Security Contact at ESRI GIS?

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Message-ID: <AANLkTikXj8SQi3TFd9qarH0pcz=XsOKmgaxSO7SsN8sT@mail.gmail.com>
Date: Fri, 3 Dec 2010 13:24:17 -0500
From: Jeffrey Walton <noloader@...il.com>
To: StenoPlasma@...loitdevelopment.com
Cc: "full-disclosure@...ts.grok.org.uk" <full-disclosure@...ts.grok.org.uk>
Subject: Re: Security Contact at ESRI GIS?

On Fri, Dec 3, 2010 at 1:05 PM, StenoPlasma @ ExploitDevelopment
<StenoPlasma@...loitdevelopment.com> wrote:
> All,
>
> Thanks for the input.  I went to this list for help because ESRI support
> has been non-responsive to outsiders.
Quod erat demonstrandum

> -------- Original Message --------
>> From: "KF (lists)" <kf_lists@...italmunition.com>
>> Sent: Friday, December 03, 2010 10:00 AM
>> To: "Thor (Hammer of God)" <thor@...merofgod.com>
>> Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
>>
>> ESRI support typically does not speak to people unless you have a support
> contract. Historically they can be hard to contact even as a Site License
> admin.
>> Let me know if you need any help.
>> -KF
>>
>> On Dec 3, 2010, at 12:18 PM, Thor (Hammer of God) wrote:
>>
>> > Jump through hoops?  The customer service link is a simple submit form.
>  It also has a phone number.  It also has a "customer feedback" submit
> form.  No "acceptance of terms" required (not that it would matter anyway).
>  And I think you completely understand what my point is... :)
>> >
>> > t
>> >
>> > -----Original Message-----
>> > From: Jeffrey Walton [mailto:noloader@...il.com]
>> > Sent: Friday, December 03, 2010 9:11 AM
>> > To: Thor (Hammer of God)
>> > Cc: StenoPlasma@...loitdevelopment.com;
> full-disclosure@...ts.grok.org.uk
>> > Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
>> >
>> > On Fri, Dec 3, 2010 at 11:59 AM, Thor (Hammer of God)
> <thor@...merofgod.com> wrote:
>> >> Have you the "Contact Us" section on the website?   They have links to
>
>> >> both customer service and technical support.  That might be a good
>> >> place to start.
>> > Using the website (and hence their web submittal forms) requires
> agreeing to the company's terms of service. Email does not. Its a
> compelling reason not to jump through the hoops to contact the company
> through the website.
>> >

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