linux-kernel - Re: Planned changes for bugzilla.kernel.org to reduce the "Bugzilla blues"

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Message-ID: <5c6a16c6-f762-9fcf-714e-3dd98137c556@infradead.org>
Date:   Fri, 30 Sep 2022 13:04:30 -0700
From:   Randy Dunlap <rdunlap@...radead.org>
To:     "Luck, Tony" <tony.luck@...el.com>,
        "Bird, Tim" <Tim.Bird@...y.com>,
        Laurent Pinchart <laurent.pinchart@...asonboard.com>,
        Thorsten Leemhuis <linux@...mhuis.info>
Cc:     Slade Watkins <srw@...dewatkins.net>,
        "Artem S. Tashkinov" <aros@....com>,
        Konstantin Ryabitsev <konstantin@...uxfoundation.org>,
        "workflows@...r.kernel.org" <workflows@...r.kernel.org>,
        LKML <linux-kernel@...r.kernel.org>,
        Greg Kroah-Hartman <gregkh@...uxfoundation.org>,
        "Torvalds, Linus" <torvalds@...ux-foundation.org>,
        "regressions@...ts.linux.dev" <regressions@...ts.linux.dev>,
        "ksummit@...ts.linux.dev" <ksummit@...ts.linux.dev>
Subject: Re: Planned changes for bugzilla.kernel.org to reduce the "Bugzilla
 blues"



On 9/30/22 10:28, Luck, Tony wrote:
>> E-mails sent from a web interface could have as much structure as you'd like.
>> So one avenue would be to set up a nice interface for bug reporting, that just
>> delivered the form data in e-mail format to the proposed bug-receiving mail list.
> 
> Web interfaces have the advantage that they can be full of boxes which indicate
> useful details to supply. Like what kernel version? Did this work on an older version,
> is so, which one? Which CPU vendor/model are you using? Is there an error message?
> Are there warnings in the console log before the error? Can you upload a full console log?
> Does this happen repeatably? What are the steps to reproduce?
> 
> Etc.etc.

We have Documentation for all of that, but (a) people don't read documentation
and/or (b) it's too longwinded (not brief).

> Sometimes it takes a few round trips by e-mail to establish the baseline facts.

Ack.

-- 
~Randy