linux-kernel - Re: Planned changes for bugzilla.kernel.org to reduce the "Bugzilla blues"

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Message-Id: <93802832-F5DA-45C3-B7DF-451D9086E4B5@sladewatkins.net>
Date:   Fri, 30 Sep 2022 06:37:47 -0400
From:   Slade Watkins <srw@...dewatkins.net>
To:     "Artem S. Tashkinov" <aros@....com>
Cc:     Thorsten Leemhuis <linux@...mhuis.info>,
        Konstantin Ryabitsev <konstantin@...uxfoundation.org>,
        workflows@...r.kernel.org, LKML <linux-kernel@...r.kernel.org>,
        Greg Kroah-Hartman <gregkh@...uxfoundation.org>,
        Linus Torvalds <torvalds@...ux-foundation.org>,
        "regressions@...ts.linux.dev" <regressions@...ts.linux.dev>,
        ksummit@...ts.linux.dev
Subject: Re: Planned changes for bugzilla.kernel.org to reduce the "Bugzilla
 blues"

Hi,

> On Sep 30, 2022, at 5:03 AM, Artem S. Tashkinov <aros@....com> wrote:
> On 9/30/22 08:47, Thorsten Leemhuis wrote:
>> On 29.09.22 15:04, Konstantin Ryabitsev wrote:
	[trimmed]
>> Sometimes there are days where I think "let's go down the 'do everything
>> by mail' rabbit hole some more and couple a pastebin and a somewhat
>> improved regzbot with an app (usable both locally and on the web) that
>> helps users preparing a report they can then send with their usual
>> mailer". And then there are days "ohh, no, that might be a totally
>> stupid thing to do". :-/
> 
> Emails are absolutely horrible in terms of keeping track of the state of
> the issue. Who has replied? Who has provided the necessary data? Where
> can this data be found? What if a person has forgotten to "Reply All"
> and instead clicked "Reply"? Hell, no. Then people get swamped with
> their own emails, the previous email from this discussion went straight
> to SPAM for my email provider. It's too easy to lose track of everything.

Email deliverability and spam filters are certainly something to consider. (Thanks email providers.)

> 
> The kernel bugzilla has helped resolve critical issues and add
> impressive features with dozens of people collaborating. This is nearly
> impossible to carry out using email except for dedicated developers
> working on something.

Exactly.

>> 
>> we really need to figure out the entire
>> process and pinpoint who is going to be the one in charge of bug reports. If
>> you think that LF should establish a fund for a position like that, then you
>> should probably approach LF fellows (Greg KH, Shuah Khan), who can then talk
>> to LF management. The IT team will be happy to support you with the tooling,
>> but tooling should come second to that -- otherwise we'll just be replacing an
>> old and rusty dumpster on fire with a new and shiny dumpster on fire.
> 
> Bugzilla with all its issues is still super convenient.


+1, I don’t think the solution longterm is to _not_ have a system like Bugzilla for this reason. Emails can certainly be sent from the system but it should continue existing.

-srw